Privacy Policy

# Privacy Policy

Effective Date: October 23, 2025

Thank you for visiting the website of STR Pro Services LLC ("We," "Us," or "Our"). This Privacy Policy explains how We collect, use, disclose, and protect your personal information when you access or use Our website, schedule or receive Our cleaning services, or otherwise interact with Us. This Privacy Policy is separate from Our Terms of Service and applies to all visitors, users, and customers ("You" or "Your").

By using Our website or services, You consent to the practices described in this Privacy Policy. If You do not agree with this Privacy Policy, please do not use Our website or services. We reserve the right to update this Privacy Policy at any time. Changes will be posted on Our website, and Your continued use constitutes acceptance of those changes.

This Privacy Policy is governed by and construed in accordance with the laws of the State of Florida, without regard to conflicts of law provisions. It is designed to comply with applicable Florida laws, including but not limited to the Florida Information Protection Act (FIPA) regarding data breach notifications, and any other relevant state regulations concerning personal information.

## Information We Collect

We collect personal information that You provide directly to Us, as well as information collected automatically through Your use of Our website and services. The types of information We may collect include:

- Contact and Booking Information: When You schedule a cleaning service online or via phone/email, We collect Your name, email address, phone number, physical address or premises details (such as size, number of bathrooms, and other relevant items), preferred cleaning frequency (e.g., weekly, bi-weekly, monthly), and any special instructions (e.g., green cleaning supplies, security codes, or alarm system details).

- Payment Information: If You make payments via credit or debit card through Our client portal or over the phone, We collect Your card number, expiration date, CVV, billing address, and other necessary details. We use secure third-party payment processors and do not store full card details on Our systems after processing.

- Communication Information: Emails, phone calls, text messages, or other communications You send Us, including inquiries, confirmations, cancellations, or feedback.

- Automatically Collected Information: When You visit Our website, We may automatically collect device information (e.g., IP address, browser type, operating system), usage data (e.g., pages visited, time spent), and cookies or similar tracking technologies to improve site functionality and analyze trends. We do not use this for targeted advertising without Your consent.

- Other Information: Details about Your preferences, such as requests for specific cleaning supplies, equipment usage, or access arrangements (e.g., keys, security systems).

We do not knowingly collect personal information from individuals under the age of 18. If You are under 18, please do not provide any personal information or use Our services.

## How We Use Your Information

We use Your personal information for the following purposes:

- Providing Services: To schedule, confirm, and perform cleaning services, including matching You with vetted cleaners, coordinating arrival windows, and notifying You of any delays or changes via email, phone, or text.

- Payment Processing: To process payments for services rendered, including charging Your card on file after a cleaning is completed, and applying any applicable discounts for recurring plans.

- Communication: To send confirmations, reminders, updates, or responses to Your inquiries. This includes text messages for scheduling notifications if You have opted in.

- Improving Services: To analyze usage patterns, resolve issues (e.g., addressing dissatisfaction within 24 hours), and enhance Our website and offerings.

- Legal and Safety Purposes: To comply with legal obligations, enforce Our Terms of Service, prevent fraud, ensure safety (e.g., refusing service in unsafe conditions), and protect Our rights, property, or the safety of Our representatives, cleaners, and others.

- Billing and Collections: To manage accounts, including charging fees (e.g., lockout or cancellation fees) and pursuing unpaid amounts, which may involve sharing information with collection agencies or legal counsel.

We do not sell Your personal information to third parties.

## Sharing Your Information

We may share Your personal information in the following circumstances:

- With Service Providers: We share information with vetted independent cleaners (who are not Our employees) to perform the services You request. We also share with third-party vendors for payment processing, email/text communications, and website hosting. These parties are contractually obligated to use Your information only for the purposes We specify and to protect its confidentiality.

- For Legal Reasons: We may disclose information if required by law, such as in response to a subpoena, court order, or government request; to comply with Florida data breach notification requirements under FIPA; or to enforce Our policies and protect against legal claims.

- Business Transfers: In the event of a merger, acquisition, or sale of Our assets, Your information may be transferred as part of the transaction.

- With Your Consent: We may share information for other purposes with Your explicit consent.

We do not share Your information with marketers or for advertising purposes without Your consent.

## Security of Your Information

We take reasonable measures to protect Your personal information from unauthorized access, loss, misuse, or alteration. This includes using secure servers, encryption for payment data, and access controls. However, no system is completely secure, and We cannot guarantee absolute security.

In the event of a data breach involving personal information, We will notify affected individuals as required by Florida law under FIPA, which mandates notification within 45 days of discovery if the breach affects 500 or more Florida residents.

Regarding access to Your premises:

- If You provide security codes, keys, or leave doors unlocked, We are not responsible for any resulting damages or theft.

- We will return any keys in Our possession within 48 hours or the next business day upon termination of services.

If You request We use Your equipment or supplies, We are not liable for any damages to them.

## Your Rights and Choices

Under Florida law and general privacy principles, You have certain rights regarding Your personal information:

- Access and Correction: You may request access to or correction of Your personal information by contacting Us.

- Deletion: You may request deletion of Your information, subject to legal retention requirements (e.g., for billing records).

- Opt-Out of Communications: You can opt out of marketing emails by following unsubscribe links. For text messages, reply with "STOP," "CANCEL," "END," "QUIT," "UNSUBSCRIBE," or "STOPALL." To resubscribe, reply "START" or "SUBSCRIBE." Message and data rates may apply. For help, reply "HELP" or "INFO."

- Do Not Track: Our website does not respond to browser "Do Not Track" signals, but We do not engage in third-party tracking for advertising.

To exercise these rights, contact Us using the information below. We will respond within a reasonable timeframe, typically 45 days.

## Children's Privacy

We do not knowingly collect personal information from children under 18. If We learn that We have collected such information, We will delete it promptly. Parents or guardians who believe their child has provided information should contact Us immediately.

## Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on Our website with a revised effective date. We encourage You to review it periodically.

## Contact Us

If You have questions about this Privacy Policy or Our practices, please contact Us at:

STR Pro Services LLC

Email: [email protected]

Phone: +1 904-544-4974

Website: https://booking.strproservices.com/getaquote-8168

This Privacy Policy complies with Florida laws, including requirements for clear disclosure of data practices and breach notifications. If any provision is found invalid, the remainder shall remain in effect.